Order Policy

Below is Very Laine's order policy. Should you have a question regarding the policy, please email contact@verylaine.com with your question.

All Sales Are Final

General Order Information

Please note: Orders CANNOT be changed, modified, or canceled after checkout!

We cannot change sizes, add tees, remove tees, change an address or combine orders. Please ensure you input your order correctly before submitting.

Orders placed without a discount code CANNOT be modified to add a discount code once the order is already submitted!

Very Laine Printed Items & Tees

All printed tee orders are customized and made to order. These orders may take to 7-12 business days (or longer) to process and be ready for shipment. During the holiday season, peak ordering times and during COVID-19 this may take longer due to high order volume and us waiting longer than usual on inventory shipments.

If you order a non-printed item in addition to a printed item, your ENTIRE order will shipped once the printed item has been completed.

Return Policy: All Sales Are Final

Very Laine's Address is: Very Laine, 411 Watts Rd, Shreveport, LA 71106

If you return a package or we receive a package from the shipping carrier due to the address provided being undeliverable, then you will be responsible to email and pay the return shipping charge. We are not responsible for incorrect addresses even if you contact us before your item ships. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be returned to our warehouse. We DO NOT offer refunds or exchanges on ANY merchandise. All of our products are custom made and cannot be exchanged or returned. 

Exchanges:

Due to our limited quantities, high demand of our products and our printing/ordering processes, we are unable to offer exchanges on any items. 

Defects or Problems With Your Order?

If you have received an item with any problems or defects, please contact us at contact@verylaine.com within 3 DAYS after delivery to inform us of the issue. If we are not notified within 3 days of you receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

We are not responsible for damages to clothing (or any other items, including jewelry) caused by improper care or handling, wear or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, brands used for the tee, and computer monitor resolutions. Clothing patterns and materials may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

We will admit it, sometimes we mess up and we will own our mistakes. If you receive an order that isn’t quite right, please let us know by emailing us at contact@verylaine.com. Please provide pictures if it would help us better help you. 

Shipping Info

We offer free shipping at a subtotal of $50.00. Keep in mind that your shipping is calculated off of your discounted subtotal (total AFTER sale items have been reduced and coupon codes have been applied!) and does not include tax.

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events, peak shopping days, COVID-19 and holidays. 

Lost Packages

We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address on the e-mail to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following:
    •    Put your package in your mailbox
    •    Leave your package at your back door or in your garage
    •    Leave your package with your neighbors or with whoever opened the door at your address
    •    Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community
    •    Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood

If you have a package that is missing, we want to do everything within our power to help you find resolution. However, depending on the circumstances, this may take several days as we need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us with your order information and we will begin the process. Once an investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will issue you an e-giftcard for the cost of your entire order, not including shipping costs. However, if shipping carrier confirms delivery to the correct address, we are unable to issue a refund.